Your Experience Matters
At The Desired Journey, we believe therapy should feel safe, respectful, and empowering. Most concerns can be resolved through open and honest communication, and we encourage you to reach out to us first whenever possible so we can support you and address your needs.
That said, we understand there may be rare situations where further action is needed. In accordance with the State of Texas, we provide information below for those who wish to file a formal complaint or report.
Please feel free to contact us directly at:
info@thedesiredjourney.com
Business Violation Concerns
If you believe you have been a victim fraudulent business practices in the State of Texas please contact the Attorney General's Office to file a consumer complaint.
Click here to learn more about your consumer rights.
https://consumerprotection.texasattorneygeneral.gov/consumercomplaintportal/s/
Licensed Violation Concerns
If you believe a clinician has violated their code of ethics and/or scope of their licensing regulations, please contact the licensing board.
Click here to access the Texas Code.
Texas Behavioral Health Executive Council
1801 Congress Ave., Ste. 7.300
Austin, Texas 78701
(512) 305-7700
Investigations/Complaints 24-hour, toll-free system- (800) 821-3205
Request Records
We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via the portal.
Administrative charges may apply.
https://tdj.sessionshealth.com/
or email to request a link:
Good Faith Estimates
Under the "No Surprises Act," as of January 1, 2022 medical facilities are required to provide a "Good Faith Estimate" to patients not planning to use insurance. This Good Faith Estimate shows the costs of items and services that are reasonably expected for your health care needs for an item or service. Please let your provider know if you plan to seek services as a self-pay client, and this can be provided to you. For more information go to: https://www.cms.gov/nosurprises.